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Hospital recognized for service excellence: Medical Center awarded for key quality measures, online resources
December 18, 2015 Jerry Purvis   

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Regional West Medical Center was recently presented with two awards for the organization’s commitment to excellence in patient care and safety.

The 2015 Patient Safety Excellence Award was presented by Healthgrades, the leading online resource for comprehensive information about physicians and hospitals.

Regional West was also recognized as a 2014 Top Performer on Key Quality Measures by the Joint Commission, the leading accreditor of health care organizations in the United States.

Dr. Jonathan Morgan, anesthesiologist and Chief Medical Officer with Regional West, said the awards are presented to organizations that perform in the higher percentile of hospitals nationwide as far as safety and quality are concerned.

“The Healthgrades Safety Award is based on serious safety events in the hospital,” Morgan said. “We were in the top 10 percent for the lowest number of safety events that occurred. There’s a wide variety of events that could be classified as patient safety, primarily things that can be preventable.”

Morgan said such a high score is the result of team building. All people within the organization need to feel comfortable in offering their input into measures that could build up that safety factor. That input doesn’t have to come from top down administrators, but from those who deal directly with patients.

“This is a very nice award,” Morgan said. “What makes me happy is it’s reflective of that culture change we’ve been encouraging by getting more of a team atmosphere.”

A chart plotting averages over the past 12 months showed a continued decrease in safety events while the number of reports increased.

Morgan said that wouldn’t be happening unless they had more people reporting their concerns, no matter how small.

The Top Performer on Key Quality Measures award, although from a different group, goes hand in hand with the patient safety award.

The Joint Commission award focused on the areas of pneumonia, surgical care and perinatal care. Morgan said they plan to take the lessons learned in those areas and extend them to their other service lines.

“We had an awards celebration because this really is a team effort from all 1,500-plus employees,” Morgan said. “Sharing the honor is the only way to keep the excellence going.”

He said they can’t stop for long to pat themselves on the back. The awards are only indicative they’re heading in the right direction. “Until we can report zero safety instances; we still have work to do. We’ve proven we can achieve those goals. We just need to keep doing them,” he said.
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